Privacy Policy

1. Introduction

At Craftedeaglowex, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website craftedeaglowex.world or purchase our handcrafted aroma candles. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information

When you interact with our website or purchase our aroma candles, we may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Order details and purchase history of candle products
• Communication preferences for updates about new scents and products
• Messages sent through our contact form regarding product inquiries

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages viewed and time spent on our website
• Products browsed and added to wishlist
• Device information and operating system

3. How We Use Your Information

We use the information we collect for the following purposes related to our aroma candle business:

• Processing and fulfilling orders for our handcrafted candles
• Communicating with you about your purchases and inquiries
• Sending information about new candle collections and scents
• Improving our product offerings and website experience
• Providing customer support for product questions or concerns
• Analyzing customer preferences to develop new fragrances
• Complying with legal obligations and protecting our rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With shipping partners to deliver your candle orders
• With payment processors to complete transactions securely
• With service providers who assist in website operations and analytics
• When required by law or to protect our legal rights
• With your consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of your data.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications about new candles
• Data portability: Request transfer of your data to another service

To exercise these rights, please contact us at info@craftedeaglowex.world or call +61298969400.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information for candle purchases is typically retained for accounting and legal compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our website after changes indicates acceptance of the updated policy.

10. Privacy Authority

If you have concerns about how we handle your personal information, you may contact the OAIC (Office of the Australian Information Commissioner). The OAIC is the independent regulator responsible for privacy and freedom of information in Australia. You can visit their website at oaic.gov.au or contact them directly for assistance with privacy-related complaints.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: